Shipping policy

Shipping Policy

Last updated: 23 September 2025

At Elilee Australia Pty Ltd (“Elilee”, “we”, “our”, or “us”), we are committed to delivering your products quickly and securely. This Shipping Policy outlines how we process, ship, and deliver your orders placed through www.elilee.com.au.

1. Processing Time

  • Orders are typically processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • If an item is on backorder, you will be notified via email with an estimated shipping timeline.

2. Shipping Rates

  • Shipping costs are calculated at checkout and may vary depending on the product size, weight, and destination.

  • Domestic (Australia) and international shipping options are available.

  • From time to time, we may offer free or discounted shipping promotions.

3. Domestic Shipping (Australia)

  • Standard shipping within Australia typically takes 2–7 business days depending on your location.

  • Express shipping options may be available at an additional cost.

  • Regional or remote areas may experience longer delivery times.

4. International Shipping

  • We ship to most countries worldwide. Delivery times vary depending on the destination and customs clearance process.

  • Customers are responsible for any import duties, taxes, or customs fees that may apply in their country.

  • International delivery generally takes 7–21 business days, though delays may occur.

5. Tracking Your Order

  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

  • You can track your shipment via the carrier’s website.

6. Risk of Loss

  • All orders are carefully packed to ensure safe delivery.

  • Risk of loss or damage passes to you once the product has been delivered to the carrier.

  • If your order arrives damaged, please contact us within 7 days of delivery with photos of the packaging and product so we can assist.

7. Incorrect or Incomplete Addresses

  • Please ensure your shipping address is accurate at checkout.

  • We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.

  • If an order is returned to us, you may be responsible for re-shipping costs.

8. Delays

  • While we work hard to meet estimated delivery times, we are not responsible for delays caused by third-party carriers, customs, natural events, or other factors beyond our control.

9. Contact Us

If you have questions about shipping, please contact us:

Elilee Australia Pty Ltd
16 Kelvin Rd, Bayswater North, VIC 3153, Australia
📧 info@elilee.com.au